Terms and conditions
Last Revised: April 11, 2019
Below we have listed important legal terms that apply to anyone who visits our website or uses our services. These terms are necessary in order to protect both you and us and to make our services possible and more enjoyable for everyone. ARFIT offers a wide range of services and features.
We understand that legal terms can be exhausting to read, and we’ve tried to make the experience more pleasant. If you have any suggestions on how we can improve them, you are more than welcome to contact us at email@example.com.
Terms and Conditions
Below are the Terms and Conditions that apply when using our website and our services. Any new features and/or services to our current service shall also be subject to these Terms and Conditions.
- Our Offerings
We connect you with locals to experience exciting things all over the world.
ARFIT Club is an online platform for members, seeking to engage with locals all over the world to offer them the most outstanding experiences, classes, and activities. We are a marketplace where demand (members) meets supply (local ambassadors). Through our platform, members can book experiences, classes, and activities with local ambassadors all over the world.
By making a reservation through our platform, you enter into a direct contractual relationship with the ambassadors with whom you make a reservation or purchase a product or service (as applicable). From the point at which you make a reservation, ARFIT Club acts solely as an intermediary between you and the local ambassadors. ARFIT Club is not a party to any agreement between you and the local ambassadors and is not liable for any (attributable) failure to perform or other damages arising out of this relationship.
When you visit our platform/ website and/or use our services, you agree and comply with this Terms & Conditions. You must read the Terms & Conditions before using our platform/ website and/or services. Use of our platform/ website and/or services, regardless of whether you are a visitor, a member or a local ambassador, constitutes an agreement to all terms and conditions and you warrant that you understand, agree to and accept all the terms and conditions contained here. ARFIT Club has the right to amend the Terms & Conditions from time to time.
We respect your privacy.
We respect your privacy and are committed to protecting the information you share with us. We believe that you have a right to know our practices regarding the information we collect when you visit our website or use our services.
When a booking is made by you on our platform/ website, the booking is delivered directly to the local ambassador to carry out. A booking is only valid when confirmed by local ambassador directly with the person who made the booking.
You pay the full amount beforehand. In this case, you pay us the full amount stated on the platform/ website which is 100% paid to the local ambassador while deducting the ARFIT Club booking fee payable by the members to ARFIT Club.
5.1. Paid Services
The use of certain ARFIT Club Services may be subject to the payment of particular fees, as determined by ARFIT in its sole discretion (“Paid Services” and “Fee(s)”, respectively). ARFIT Club will provide notice of such Fees then in effect in relation to such Paid Services. If you wish to receive or use such Paid Services, you are required to pay all applicable Fees in advance.
ARFIT Club reserves the right to change its Fees at any time, upon notice to you if such change may affect your existing subscriptions. If you received a discount or other promotional offer, ARFIT Club shall have the right to automatically and without notice to renew your subscription to such ARFIT Club Service(s) at the full applicable Fee.
All Fees shall be deemed to be in SG Dollars, except as specifically stated otherwise in writing by ARFIT Club. To the extent permitted by law (and unless specified otherwise by ARFIT in writing), all Fees are exclusive of all taxes (including value added tax, sales tax, goods and services tax, etc.), levies or duties imposed by taxing authorities (“Taxes”), and you shall be responsible for payment of all applicable taxes relating to your use of the ARFIT Services, or to any payments or purchases made by you. If ARFIT is obligated to collect or pay Taxes for the Fees payable by you, and whether or not such Taxes were added and collected from you for previous transactions, such Taxes may be added to the payment of any outstanding Fees and will be reflected in the Invoice for such transaction. We recommend that you verify the existence of any additional fees you may be charged by third parties in connection with the purchase of Paid Services or in connection with the renewal thereof (such as international transaction fees, currency exchange fees or fees due to banks or credit card companies). ARFIT Club is not responsible for any such additional fees or costs.
As part of registering or submitting information to receive Paid Services, you also authorize ARFIT Club (either directly or through its affiliates, subsidiaries or other third parties) to request and collect payment (or otherwise charge, refund or take any other billing actions) from our payment provider or your designated banking account, and to make any inquiries ARFIT Club or its affiliates may consider necessary to validate your designated payment account or financial information, in order to ensure prompt payment, including for the purpose of receiving updated payment details from your payment, credit card or banking account provider (e.g., updated expiry date or card number as may be provided to us by your credit card company).
If needed, we or our affiliates may request and collect payments and related information from the relevant payment providers and banks.
5.3. Subscription Auto-Renewals
In order to ensure that you do not experience any interruption or loss of services, certain Paid Services include an automatic renewal option by default, according to which, such Paid Services will automatically renew upon the end of the applicable subscription period, for a renewal period equal in time to the original subscription period (excluding extended periods) and, unless otherwise notified to you, at the same price (subject to applicable Taxes changes and excluding any discount or other promotional offer provided for the first period) (“Renewing Paid Services”). For example, if the original subscription period for a Service is one month, each of its renewal periods (where applicable) will be for one month. Accordingly, where applicable, ARFIT Club may attempt to automatically charge you the applicable Fees using the Stored Card, within up-to two (2) weeks before such renewal period commences. In the event of failure to collect the Fees owed by you, we may in our sole discretion (but shall not be obligated to) retry to collect on a later time, and/or suspend or cancel your User Account, without further notice. If your Renewing Paid Service is subject to a yearly or multiple-year subscription period, ARFIT will endeavor to provide you a notice prior to the renewal of such Paid Service at least 2 weeks (14 days) in advance of the renewal date.
By entering into this Agreement and by purchasing a Renewing Paid Service, you acknowledge and agree that the Renewing Paid Service shall automatically renew in accordance with the above terms.
To make sure you don’t lose your experience or experience any interruptions at the end of your subscription period, we’ll automatically renew our service and bill you accordingly, in regular intervals as your initial subscription, unless you send a written notice and email to firstname.lastname@example.org. Some services whether on purpose or mistake may not automatically renew. You should make sure that your subscriptions are renewed in time.
5.4. Money-Back Guarantee
If you are not satisfied with ARFIT Services that are subject to a Fee for a period of service or subscription commitment and which is your initial purchase of such service, you may provide notice of cancellation for any reason within seven (7) days of having first ordered or activated such ARFIT Club Services (the “Refund” and “Refund Period”). The Refund is applicable only to the initial purchase of ARFIT services which is an upgrading of a free listing by purchasing a Business Plan (as offered on the ARFIT Club Platform/ Website). The Refund is not applicable to any additional purchases, upgrades, modification or renewals of ARFIT Club Starter and Entrepreneur Services. If ARFIT Club receives such notice within such Refund Period, ARFIT Club will refund to you the amount ARFIT charged you for such ARFIT Services, in the currency you were originally charged in, and cancel them accordingly. Please note that the Refund amount may be different than the amount you were charged due to currency changes and third-party fees. ARFIT will not be responsible for any differences caused by the change of currency exchange rates or fees you were charged by third parties. After the Refund Period, the Fees paid by you are non-refundable and non-cancellable. In addition, if we find that a notice of cancellation has been given in bad faith or in an illegitimate attempt to avoid payment for services actually received and enjoyed, we reserve our right to still charge the User who provided such notice for any ARFIT Club Services actually received, and have rendered - as permitted by law.
Please carefully check the terms of each service before buying, since some services are non-refundable.
If, at any time, we record a decline, chargeback or other rejection of a charge of any payable Fees on your ARFIT Club account (“Chargeback”), this will be considered a breach of your payment obligations hereunder, and your use of the ARFIT Club Services may be automatically disabled or terminated.
In the event a Chargeback is performed, your User Account may be blocked without the option to re-purchase or re-use it, and any data contained in such User Account, including any listing, applications and Third Party Services may be subject to cancellation.
Your use of the ARFIT Club Services will not resume until you re-subscribe for any such ARFIT Club Services, and pay any applicable Fees in full, including any fees and expenses incurred by ARFIT Club and/or any Third Party Services for each Chargeback received (including Fees for ARFIT Club Services provided prior to the Chargeback, handling and processing charges and fees incurred by the payment processor).
If you have any questions or concerns regarding a payment made to ARFIT, we encourage you to first contact our Customer Support team at email@example.com before filing a Chargeback or reversal of payment, in order to prevent the ARFIT Club Services from being cancelled and your User Account being blocked, and to avoid the filing of an unwarranted or erroneous Chargeback, which may result in your being liable for its applicable Fees, in addition to re-payment of all the Fees applicable to the ARFIT Club Services purchased (and charged-back) by you.
We reserve our right to dispute any Chargeback received, including by providing the relevant credit card company or financial institution with any information and documentation proving that the User responsible for such Chargeback did in fact authorize the transaction and make use of the services rendered thereafter. Chargebacks may bring us to cancel your account, so we urge you to avoid causing them.
You may discontinue to use and request to cancel your User Account and/or any ARFIT Club Services at any time, in accordance with the instructions available on the ARFIT Club Services. The effective date and time for such cancellation shall be the date and time on which you have completed the cancellation process on the ARFIT Club Services, and the effective date for cancellation of Paid Services shall be at the end of such Paid Services’ subscription period.
Notwithstanding anything to the contrary in the foregoing, with respect to subscriptions to Renewing Paid Services, such subscription will be discontinued only upon the expiration of the respective period for which you have already made payment. Please note that as the cancellation process may take a few days, in order to avoid the next automatic renewal and respective charge the cancellation request should be made at least thirty (30) days prior to the expiration of the then-current service period.
**You may cancel your account or any services at any time with a duly-signed written notice to firstname.lastname@example.org. Once we process your cancellation request, we will not charge you for any additional subscription renewals.
6.2. Cancellation by ARFIT Club
Failure to comply with any of the ARFIT Club Terms and/or to pay any due Fee shall entitle ARFIT Club to suspend (until full payment is made) or cancel your User Account , as well as the provision of any related ARFIT Club Services (e.g., Paid Services) or Third Party Services to you.
- Proprietary Material
All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces and other content (collectively "Proprietary Material") that you see or read on the platform/ website of ARFIT Club is owned by us, or is used with the owner’s permission. This Proprietary Material is protected in all forms, media, and technologies. You may not copy, download, use redesign, dispute, reconfigure, or retransmit anything from this website without our prior written permission.
- Quality of information
While we do our utmost best to verify the quality of the experiences hosted by local ambassadors, we cannot guarantee these are flawless and neither can we guarantee that all content on our platform/ website is without errors.
In the experience of misleading representation or misconduct on our platform/ website or in the framework of the experiences held by local ambassadors through our platform/ website and/or services, we may decide, in our sole discretion, to credit the members with a refund for the reservation amount paid or part thereof and charge the local ambassador with this amount. No action of us may be construed as accepting any liability other than as mentioned herein.
When rendering our service, the information we disclose is based on the information provided to us by the local ambassadors. Although we will use reasonable skill and care in performing our service and verify (most of) the local ambassadors we cannot guarantee that all information is accurate, complete and/or correct. Each local ambassador remains responsible at all times for the accuracy, completeness, and correctness of the (descriptive) information displayed on our platform.
Notwithstanding the foregoing, we, including without limitation any content, data and any information related hereto, is provided on an “AS IS” and “AS AVAILABLE” basis, without any warranties of any kind, express or implied, including but not limited to warranties of title or non-infringement or implied warranties of use, merchantability or fitness for a particular purpose or use.
We do not warrant that our platform/ website and/or our services will be uninterrupted or error-free. We may correct, modify, amend, enhance, improve and make any other changes to our platform/ website and our services at any time or discontinue displaying or providing any content or features without notice to you, being a website visitor, a member or local ambassador.
We hereby disclaim all warranties and conditions with regard to the use of our platform/ website and/or services, including, but not limited to, the availability, reliability, or quality of our platform/ website and services, the events distributed through us, including the nature and quality of the events, and is not and shall not be responsible for any error, fault or mistake of any and all content and information received through our us, including by local ambassadors or members. We do not endorse any entity, product or service mentioned in any user-generated content available on our platform/ website.
ARFIT Club’s responsibility is limited to facilitating the availability of our website, application and services. The participation in any of the experiences hosted by the local ambassadors is at your own risk. ARFIT Club’s liability for damages shall be limited to the amount paid to us by you as a member. Except as provided herein, in no experience shall we be liable for any indirect, special, incidental or consequential damages of any kind, whether in an action of contract, negligence or other tortious actions resulting from or arising out of participation in any of the experiences hosted by the local ambassadors.
- Entire Agreement
- Customer Service Contact
To get in touch with our Customer Service - kindly email directly to email@example.com.